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Free Shipping on All Orders Over ₦200,000

Help Center

What payment methods do you accept?

  • Credit/Debit Cards: Visa, MasterCard and Verve.

  • Bank Transfers: We accept transfers from Most Nigerian Banks.

  • All transactions are processed securely through our trusted payment gateway.

  • Absolutely. We take your security very seriously. All payment transactions on Samnun.com are encrypted using industry-standard SSL (Secure Socket Layer) technology. We partner with reputable payment processors who handle your sensitive financial information directly, meaning we do not store your full credit card details on our servers.

  • If your payment doesn’t go through, here are a few things to check:

    1. Card Details: Double-check that your card number, expiry date, and CVV are entered correctly.

    2. Sufficient Funds: Ensure you have enough funds or credit available in your account.

    3. Bank Restrictions: Sometimes, banks might flag online transactions. Contact your bank to ensure there are no restrictions on your card.

    4. Internet Connection: Make sure you have a stable internet connection. If you’ve checked these and are still having trouble, please try another payment method or contact our customer support team for assistance.

  • Yes, you’ll receive an electronic receipt (e-receipt) via email immediately after your purchase is successfully completed. This receipt will include your order details, payment information, and transaction ID.

How can I track my order?

  • Once your order is shipped, we’ll send you a shipping confirmation email that includes a tracking number and a link to the courier’s website. You can use this tracking number to monitor the status and estimated delivery of your package. You can also log in to your account on Samnun.com and view your order history for tracking updates.

  • Delivery times depend on your location and the shipping method chosen at checkout.

    • Standard Delivery: 3 – 7 business days.

    • Express Delivery: 1 – 3 business days.

Understanding Our Business Days and Express Delivery

  • Our business days are defined as Monday through Friday, not including weekends or public holidays.
  • For Express Delivery, the timelines we provide apply to orders placed before 4 PM across all delivery locations. If you place an Express Delivery order after 4 PM, please note that an additional day will be added to your estimated delivery timeline.

  • Shipping costs vary based on your delivery address, the size/weight of your order, and the shipping method you select. You’ll see the exact shipping cost calculated and displayed during the checkout process before you finalize your purchase. We may also offer free shipping promotions from time to time, so keep an eye out for those!

Currently, we only ship within Nigeria. We hope to expand our shipping destinations in the future!

Our delivery partners typically make two attempts to deliver your package. If the first attempt is unsuccessful, they usually leave a notice or try to contact you to arrange a redelivery. If delivery is still unsuccessful, your package might be held at a local collection point for a limited time, or it may be returned to us. Please ensure your contact details are accurate to facilitate delivery.

What is your return policy?

We want you to be completely satisfied with your purchase. Our general return policy allows you to return items within 7 days of delivery for a refund or replacement, provided the item is unused, in its original packaging, and in the same condition that you received it. Certain items may be exempt from returns due to hygiene or specific product nature. Please refer to our detailed Return and Refund Policy page for full terms and conditions.

To request a refund or replacement, Contact our Support, provide your order number, a description of the issue, and, if possible, attach photos of the damaged or incorrect item. Make sure you are familiar with our Return and Refund Policy.

Once we receive your returned item and inspect it, we will process your refund. This typically takes  7 business days to complete. The refund will be issued to your original payment method or you would be contacted for other payment details. Please note that it may take an additional business day for the refund to reflect in your bank or card statement, depending on your bank’s processing times.

The refund process begins after we have completed the evaluation of your returned product. Once your claim is validated, we will proceed with the refund, it may take 7 business days for your bank to process and credit the funds back to your account.

We’re so sorry if you received a damaged or incorrect item! Please contact our customer support team immediately, within 7 days of delivery, at support@samnun.com or WhatsApp Support. Provide your order number, a description of the issue, and, if possible, attach photos of the damaged or incorrect item. We’ll prioritize your case to arrange a replacement or issue a full refund, including any shipping costs.

No, we do not offer direct exchanges. If you would like a different size or color, simply return your unwanted item for a refund, and then place a new order for the item you prefer.

Where can i find product details and specification

Once you have selected the desired item, scroll down to the bottom of the page where you will find a detailed description of the product’s features and specifications. The product’s details also include a list of images for the product, ratings and reviews from other customers, and a list of related items.

You can simply visit the product page and look for the “In Stock” label. If the product is currently in stock, you will see the “In Stock” label. If the product is not in stock, the label will be “Out of Stock” or “Available on Back”. If you need to check the availability of a specific item, you can also use the search bar on the website. Enter the product name to see if it is in stock. If the product is available, you will also see the “In Stock” label on the product page.

It means we are out of stock on that item but you can still order and pay for the next incoming Stock.

We love hearing what you think about our products! Your reviews help other shoppers make informed decisions and help us improve. Here’s how you can share your feedback:

Step 1: Find the Product You Purchased

  1. Go to the product page for the item you want to review. You can do this by searching for the product or by navigating through the categories.

Step 2: Scroll to the Reviews Section

  1. On the product page, scroll down below the product description and details. You’ll usually find tabs like “Description,” “Additional Information,” and “Reviews.”

  2. Click on the “Reviews” tab.

Step 3: Write Your Review

  1. You’ll see a section titled “Add a review” or similar.

  2. Give a Star Rating: Click on the stars to give a rating from 1 to 5, with 5 being the best.

  3. Enter Your Name and Email: Fill in your name and email address in the provided fields. (Your email address won’t be published).

  4. Write Your Review: In the large text box, share your thoughts about the product. Consider including:

    • What you liked or disliked about it.

    • How you’re using it.

    • Any specific features that stood out.

    • Whether you’d recommend it to others.

    • You might even be able to add a photo of the product!

Step 4: Submit Your Review

  1. Once you’re happy with your review, click the “Submit” or “Post Review” button.

What Happens Next?

  • Your review will typically go into a pending state for our team to quickly check it over. This helps us prevent spam and ensure all reviews are genuine.

  • Once approved, your review will be published on the product page for everyone to see!

Important Note: If you are a verified buyer (meaning you purchased the product while logged into your samnun.com account), your review might show a “Verified Owner” badge next to it, which adds even more credibility!

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