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SAMNUN PAYMENT POLICY

Last Updated: December 24, 2025

At Samnun, we are committed to providing our customers with a secure, convenient, and flexible payment experience. This Payment Policy explains the payment methods we accept, how transactions are processed, and the measures we take to protect your financial information.

1. Accepted Payment Methods

We currently accept the following payment options via our official payment gateway Paystack: www.paystack.com

  • Visa, MasterCard, Verve

  • Bank Transfers (instructions provided by paystack)

  • USSD Payments (supported banks only)

⚠️ Cash on Delivery (COD) is not supported at the moment. All payments must be completed online through our secure platform.

2. Secure Payment Processing

Your security is our priority. That’s why we:

  • Use SSL encryption to protect all transactions.

  • Process all payments exclusively through Paystack, a leading PCI-DSS compliant payment gateway in Nigeria.

  • Never store your card details or sensitive financial information on our servers.

3. Currency & Pricing

  • All transactions are processed in Nigerian Naira (₦).

  • Product prices listed on Samnun.com are inclusive of all applicable VAT and charges unless otherwise stated.

4. Payment Confirmation

  • Once payment is successful, you will receive an instant confirmation email with your order details.

  • If you do not receive confirmation within 24 hours, please contact our Support Team at support@samnun.com.

5. Failed or Declined Payments

  • If your payment fails, please recheck your card details, ensure sufficient funds, and try again.

  • For repeated failures, contact your bank or try another payment option.

  • Orders will only be processed after successful payment confirmation.

6. Refunds & Reversals

  • In cases of order cancellation, stock unavailability, or double charges, eligible refunds will be processed.
  • Refunds are made to the original payment method within 5–10 business days, depending on your bank.
  • Service charges (if any) from banks or gateways are non-refundable.

7. Fraud Prevention

To protect our customers and platform:

  • Suspicious transactions may be flagged or held for verification.

  • Orders linked to fraudulent activity will be cancelled.

  • Legal authorities may be notified in case of confirmed fraud.

8. Contact Us

If you have any questions about these Terms, please contact us:

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